Terms of service

1. The service

Revasta is a subscription platform for restaurant operations, which may include online ordering, point of sale, kitchen display, reservations, events, inventory, purchasing, delivery coordination, HR and payroll, accounting, multi-outlet control and website hosting.

Which modules you receive depends on your plan and written order. We may add, change or remove features; where a change materially reduces core functionality you rely on, we will give reasonable notice.

2. Accounts

You must give accurate registration information and keep it current. You are responsible for keeping credentials secure, and for all activity under your account, including that of staff you invite. Tell us immediately at info@revasta.com if you suspect unauthorized access.

You are responsible for setting appropriate role-based permissions for your staff.

3. Fees and payment

Fees are set out in your order form. Unless stated otherwise:

• Subscription fees are billed monthly in advance
• Fees are exclusive of taxes, which you are responsible for
• Payment is due within 14 days of invoice
• Late amounts may accrue interest at 1.5% per month or the maximum permitted by law
• We may suspend the service for accounts more than 30 days overdue, after written notice
• Fees are non-refundable except as expressly stated
• Setup fees are charged once, on signature, and cover the build described in your order form

We may change fees on 60 days' written notice, effective at your next renewal.

Transaction and processing fees charged by Stripe, Clover, Uber Eats, DoorDash or Uber Direct are governed by your agreement with those providers and are additional to our fees. Revasta does not charge a commission or per-order fee.

4. Your data

You retain all ownership of your data — menus, orders, customers, staff records, financial records and anything else you put into the platform.

You grant us a limited license to host, process, transmit and display it solely to provide the service, support you, and meet legal obligations.

You are responsible for:

• Having a lawful basis to collect and process your guests' personal data
• Maintaining your own privacy policy and terms on your storefront
• The accuracy of menus, pricing, allergen information and business details
• Complying with food safety, licensing, employment, tax and consumer law in your jurisdiction

We do not provide legal, tax, accounting, food safety or employment advice. Reporting features are tools, not professional advice — including any margin figure, which is calculated on the inputs you configure and excludes labor, rent, overhead and payment fees unless you have modeled them. Verify figures before filing anything or making a financial decision.

Data export. You may export your data at any time during your subscription. On termination we will make it available for 30 days, after which we may delete it.

How we handle personal information is set out in our Privacy Policy.

5. Acceptable use

You may not: use Revasta unlawfully; attempt to access another tenant's data; probe, scan or test the security of the platform without written permission; reverse engineer or copy the software; resell or sublicense access without our agreement; upload malicious code; use it to send unsolicited bulk messages; or misrepresent your identity.

We may suspend accounts that breach this section, with notice where practicable and immediately where necessary to protect the platform or other customers.

6. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified in advance where reasonably possible.

Support is provided per your plan, by email during US business hours, with priority handling on Multi-Outlet.

We do not currently offer a contractual uptime SLA with service credits. We would rather say that plainly than leave it ambiguous. If your group needs one, raise it before signing and we will agree it in writing as a schedule to your order form.

7. Third-party services

Revasta integrates with third parties including Stripe, Clover, Uber Eats, DoorDash and Uber Direct. Their services are governed by their own terms, and you are responsible for maintaining your accounts with them.

We are not liable for third-party outages, changes, fee increases or termination. Where a third party changes or withdraws an integration we will work with you on alternatives but cannot guarantee equivalent functionality.

8. Intellectual property

We own Revasta — the software, design, documentation and trademarks. You get a non-exclusive, non-transferable right to use it during your subscription.

You own your content, menu, photography, brand assets and domain outright. The site design and templates we build on Revasta are licensed to you for as long as your subscription runs; if you want the design assigned to you outright we will agree that in the order form.

You keep your own trademarks, logos and brand assets, and grant us a license to use them to provide the service and — if you agree in writing — to identify you as a customer in our marketing.

9. Disclaimers and liability

The service is provided “as is” to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for: indirect, incidental, special, consequential or punitive damages; loss of profits, revenue, data, goodwill or business opportunity; or losses arising from third-party services, your misconfiguration, or your failure to maintain accurate information.

Our total aggregate liability in any 12-month period will not exceed the fees you paid us in the 12 months before the claim.

Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be limited.

10. Indemnity

You will indemnify us against claims arising from your use of the service, your data, your breach of these Terms, your violation of law, or claims by your guests or staff relating to your business operations.

11. Term and termination

Your subscription runs for the term in your order form and renews automatically unless either party gives 30 days' written notice before the renewal date.

Either party may terminate immediately for material breach not remedied within 30 days of written notice, or if the other becomes insolvent.

On termination: your access ends, outstanding fees become due, and we will make your data available for export for 30 days.

12. Changes to these terms

We may update these Terms. Material changes take effect 30 days after we notify you by email or in-platform. Continuing to use Revasta after that means you accept them. If you don't, you may terminate before they take effect.

13. General

Governing law. These Terms are governed by the laws of the State of Florida, United States, and the courts of the State of Florida, United States have exclusive jurisdiction.

Entire agreement. These Terms plus your order form and any DPA form the whole agreement between us.

Severability. If any provision is unenforceable, the rest continues in force.

No waiver. Failing to enforce a provision doesn't waive it.

Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or acquirer.

Force majeure. Neither party is liable for delays caused by events beyond reasonable control.

14. Contact

Make It Viral Media
Tampa, Florida, United States
hello@makeitviralmedia.com