Real availability
Guests book against configured capacity, not a guess.
RESERVATIONS & EVENTS
Bookings that stop interrupting service.
Table reservations and paid events run through the same platform as everything else, with confirmations that go out automatically instead of being remembered.
Included in the Complete plan.
The phone rings at exactly the wrong moment
A reservation taken by phone during a Saturday service costs more than it looks. Someone leaves the pass or the counter, writes a name and a time on a pad, and hopes it survives until the book is updated.
The failure mode is not usually a lost booking — it is an unconfirmed one. Bookings sit in a pile that nobody actions, guests never receive a confirmation, and either they do not turn up or they turn up to a table that was never really held. Both are expensive, and neither shows up in any report.
Events are worse, because they involve deposits, numbers, dietary requirements and a date far enough out that the details will definitely be forgotten.
Bookings in the same system as the service
Guests book from your site against real availability. Confirmations are sent automatically, so the guest has a record and your team does not have to create one.
Events are handled as bookings with money attached: capacity, paid tickets or deposits, and guest details captured at the point of booking rather than chased afterwards.
Because reservations live alongside orders and the kitchen queue, the operation has one picture of the night — covers booked, tickets cooking, deliveries out — instead of three.
Automatic confirmations
The guest gets a record without anyone remembering to send one.
Paid events
Ticketed events and deposits handled in the same checkout.
Guest details captured
Party size, contact and requirements collected at booking.
One view of the night
Covers, tickets and deliveries in the same operating picture.
Inquiries in an inbox
Contact and event inquiries arrive somewhere they can be worked.
What it connects to
Reservations connect outward, not sideways into a silo:
Online ordering — The same site takes bookings and orders, on the same domain.
Customer accounts — A booking creates a customer record you keep.
Kitchen — Expected covers sit alongside the live production queue.
Reporting — Bookings, events and inquiries counted like any other channel.
What it produced at Brooklyn
39 reservations and 3 events booked online in six months, alongside 43 contact inquiries — all of it arriving in an inbox rather than as an interruption in the middle of a Friday service.
The operational lesson from that data is worth stating plainly: a booking system is only as good as the habit of confirming bookings in it. Notification setup is part of rollout for exactly this reason.
QUESTIONS
Reservations & events, answered.
Anything specific to your operation, we'll cover during discovery rather than guess at here.
Ask us directlyYes. Events can be configured as paid bookings, so deposits or full ticket payments are taken through the same checkout as an order.
Yes, and we recommend switching on notifications to your team as well, so a new booking is something you are told about rather than something you have to go and look for.
Of course. Phone bookings are entered into the same system, so availability stays accurate either way.
Availability is configured against your capacity and service periods. If you need a specific floor plan model, raise it during discovery so we can scope it honestly rather than promise it loosely.
TWENTY MINUTES
See it running on your kind of operation.
The real system, walked through against how your restaurant actually works. No slide deck.